Privacy policy

Introduction

This privacy policy describes how Ramonage Ruffec collects, uses and protects your personal data when you visit the website https://ramonage-ruffec.fr of Ramonage Ruffec or fill in its request form.

Data controller

The data controller is Ramonage Ruffec. For any question or request about your data, contact them at:

Data collected

When you use the request form, the following information is collected:

• First and last name
• Phone number
• Email address (optional)
• Type of service requested
• Your message

No technical data (IP address, browser, device) is stored with your request. For the security of the site, a non-reversible fingerprint of the IP address is used for a few seconds to block abusive submissions.

Purposes, legal bases and retention periods

• Purpose: answer your request. Legal basis: pre-contractual measures taken at your request (article 6.1.b GDPR). Retention: requests sent through the form are kept for 30 days on the site, as a backup if the notification email is lost, then deleted; emails exchanged are kept for up to 6 years in the mailbox of Ramonage Ruffec.
• Purpose: follow up on your project and prospecting. Legal basis: legitimate interest. Retention: 3 years after the last contact; emails up to 6 years.
• Purpose: handle requests to exercise your rights. Legal basis: legal obligation. Retention: 1 year for the request register; emails up to 6 years.
• Purpose: secure the website. Legal basis: legitimate interest. Data: fingerprint of the IP address (blocking abusive form submissions); if the site has an administration area, identifier of the people who log in, date and actions (login, logout, failed attempts). Retention: up to 6 months.

Your data is never sold or rented.

Recipients and processors

Your data is intended for Ramonage Ruffec only. It passes through the following processors, strictly for the needs of the processing:

• o2switch: website hosting, storage of requests sent through the form and sending of notification emails.

Transfers outside the European Union

Some of our providers may process data outside the European Union.

Where this is the case, these transfers are governed by the safeguards provided for by the GDPR (adequacy decision, including the Data Privacy Framework for the United States, or standard contractual clauses of the European Commission).

Your rights

Under the GDPR, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy.
• Right to rectification: request the correction of inaccurate or incomplete data.
• Right to erasure: request the deletion of your personal data.
• Right to restriction: request the restriction of processing of your data.
• Right to object: object to the processing of your data.
• Right to portability: receive your data in a structured, readable format.
• Withdrawal of consent: at any time, for processing based on your consent.

To exercise these rights, contact the data controller by email or post at the details provided above. You may also file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr.

Cookies

This site sets no analytics or advertising cookies and uses no third-party trackers. It only counts the number of pages viewed, globally, without cookies, IP addresses or any identifier: this count involves no personal data.

Security and changes

Appropriate technical and organisational measures are in place to protect your personal data against unauthorised access, modification, disclosure or destruction.

This privacy policy may be updated. Any change will be published on this page.

Effective date: 8 October 2026